Showing results for 
Search instead for 
Did you mean: 
2 Replies
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Phaser 6700 Image Unit Failure

Try this

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau

Re: Phaser 6700 Image Unit Failure



It seems the problem is related to the transfer belt that came with the Maintenance Kit.

I moved the transfer belt from the broken printer to the working printer and it works but prints black very very faintly

When I moved transfer belt from the working printer to the broken printer everything is perfect.

So my issue appears to be with the replacement transfer belt/maintenance kit.


If anyone has any tips please advise. All colors print fine but black is barely visible.

0 Kudos

Phaser 6700 Image Unit Failure

Product Name: Other - specify product in post

I replaced the Maintenance Kit as we had a lot of quality issues. After installing new Kit the black print was super faint.

I used compressed air and a dry cloth to clean out the inside of the printer and also swapped the black imaging unit with another printer but still black ink was coming out very faint. I replaced the black imaging unit with a brand new one and also shook the black toner container.


After rebooting I'm getting error 392.673.01 - Black Imaging Unit failure. I've swapped the imaging unit with another printer and get the same message. The other printer doesn't have a problem with either of the black imaging units.

I have no idea what the problem could be but it's not the black imaging unit as I've tried 3 different ones.


Please help if you have any ideas. This is an expensive printer for our office and right now it feels like I broke it. 

Thanks in advance!



0 Kudos