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JD Power Valued Member
Valued Member

Phaser 6700 half light cyan and magenta fill

Phaser 6700

SN:AB9779477

14,652 Pages

As you can see, the magenta and cyan are washed out half way accross the page. Paper direction is Letter-R with the light area to the rear of the printer. The customer had already replaced the Magenta Image Unit and has the same Print issue with the new unit. 

Any ideas?

 

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4 Replies
JD Power Valued Member
Valued Member

Re: Phaser 6700 half light cyan and magenta fill

New RID 21742044

Spoke with David and we agreed the first srep will be to have the client order and replace the image Units again. Will keep you posted.

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JD Power Valued Member
Valued Member

Re: Phaser 6700 half light cyan and magenta fill

Customer changed Cyan and Magenta Image Units and there is no change to print problem.

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Highlighted
JD Power Valued Member
Valued Member

Re: Phaser 6700 half light cyan and magenta fill

New Transfer Belt solved issue.

Re: Phaser 6700 half light cyan and magenta fill

New maintenance kit worked for me too!

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