Phaser 7100 Fuser Not Resetting (010-421)

[DanielT39282-xrx]

Jeff,

There is no way for a customer to access this reset menu. It is only accessed though the service technician diagnostic's menu.

[UPPA_Jeff]

Is there anyway that I can access that myself? Seems like a big expense for us to bear to fix a bug on a 2 year old printer. Thanks!

[DanielT39282-xrx]

Jeff, This will require a service technician to access Service diagnostics to reset the printer HFSi count

[UPPA_Jeff]

I did follow those instructions. Fuser still showing as needing to be placed. I also did e-mail a few days ago, but haven't heard back yet. 

[Mitchell889923-xrx]

Hi Jeff
Thank you for using the Xerox forum.

I would suggest that you review the following solution.

http://www.support.xerox.com/support/7100/support/en_US.html?objGUID=1604

If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Email: Fast Track to the Expert > or by phone 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET

[UPPA_Jeff]

Hi,

I am having an issue with our Phaser 7100dn where error code 010-421 to replace the Fuser will not go away. I have replaced the fuser multiple times with brand new fusers, but the message to replace the fuser will not go away.

I tried unplugging for 2 minutes and even cleared the NVM in an attempt to fix this, but no luck. I also upgraded the firmware to the latest.

Is there a script or something I can run to reset this? What are my other options?

Thanks,

Jeffrey