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CherylO-Xerox
Valued Advisor
Valued Advisor
‎02-19-2021 08:36 PM

Re: Phaser 7400 LCD display blank

Hi Adam TSI, 

Thank you for using the Support Forum. Please take a look at this article from the online support for your printer.  If this article does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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AdamTSI
New Member
New Member
‎02-15-2021 01:04 PM

Phaser 7400 LCD display blank

Product Name: Phaser 7400
Operating System: Windows 10 x64

I have a Phaser 7400dx and the LCD display is blank (does not show any text).  The backlight is on, the ready/fault LED functions and the printer prints.  It is frustrating that whenever the red LED is on, I need to login to the webserver page to see the error.

 

I have seen that in years past, Xerox offered a repair for this type of problem. Are there any suggestions to get this display functional?

 

Thank you

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