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Scotthogan
Scotthogan New Member
New Member
‎05-21-2013 11:44 AM

Phaser 7500

Sometimes will sit on processing until 3rd drawer is opened and closed then will print right away. Also will occationally power itself off and power switch does nothing I have to unplug and plug power cord to bring it back up. I have the latest firmware and drivers and not having any luck finding answers.

anyone have any thoughts? 

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CherylO-Xerox
Community Manager CherylO-Xerox
Community Manager
‎05-28-2013 01:05 PM

Re: Phaser 7500

Hi Scotthogan,

Thank you for using the Support Forum. Please take a look at the solutions for power resetting and see if they help.  Also try plugging the machine into a dedicated outlet meaning no power strip or surge protector to see if that makes a difference.  If you find the dedicated outlet works you may need to replace your surge protector or power strip if you use one.  If you are still having then issue then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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