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Czar77 New Member
New Member

Phaser 7700 continuous jam at fuser-please help!

Hi all, I'm having an issue where my Phaser 7700 is jamming at the fuser every time and crumbling the paper accordion style. Could someone point me in the right direction for a fix to keep me from calling a tech out? Thanks so much!

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5 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 7700 continuous jam at fuser-please help!

Hi Czar77,

Thank you for using the Support Forum.  Please take a look at this solution from the online support for your machine and see if any of the solutions provided help with your jam issues.  If not then you might need to contact service. 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Czar77 New Member
New Member

Re: Phaser 7700 continuous jam at fuser-please help!

Still having these issues....the fuser is new and paper is still jamming in the fuser on every print. Is there a fix for this before buying another printer?

 

Thanks

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vwilcox New Member
New Member

Re: Phaser 7700 continuous jam at fuser-please help!

I've been having the exact same problem for some time and have checked and tried different papers as well as the settings. I didn't see a response here for this last post, is there any other ideas before I have to incur a repair cost after buying a new fuser as well??

 

Thx,

Val

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keithw1975 Member
Member

Re: Phaser 7700 continuous jam at fuser-please help!

There is a little tab that sticks out and is depressed as sheets move past it. On our 7760 this would break off and then it would jam at the fuser because it didn't think the sheet was there. The tab is small and black.

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fiery Occasional Advisor
Occasional Advisor

Re: Phaser 7700 continuous jam at fuser-please help!

The problem is probably a broken exit sensor actuator. It is located on the large door that also holds the 2nd btr.

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