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Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

My Phaser 7760DX had not been updated (firmware) in a couple years but I was having an issue with margins that the site stated was fixed in the newest firware version - Phaser_7760_FW5.2.1.ps.  I applied this via Centerware as described.  Everything appeared to work fine, the LCD showed the progress all the way up through 100%, than the printer rebooted.  After the normal warming up period the typical screen appeared and within 2 seconds the printer rebooted again.  This cycle continued about a dozen times before I determined there is no way this is normal so I powered it off then unplugged it.  Plugged it back in, turn on the switch - identical behavior.  You can open Centerware and confirm that all the settings are there, but under status it states, "Unavailable: PostScript Initializing"

 

Any ideas?

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

Thanks for the link - off that it isnt in the Phaser 7760 section itself.  The problem at this point is how would I even apply it?  The printer reboots ever 30-45 seconds.  Can you apply firmware in diag mode?

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

i have found some tips :

 

solution1:

Perform NVRAM reset in service tools before machine reboots again. caused bu corrupt nvram (makes sense maybe because you did a firmware upgrade) http://www.support.xerox.com/support/7760/support/en_US.html?objGUID=3965

 

 

solution2:

The Configuration Card stores the network settings. Sometimes the values stored in this card can cause the printer to re-boot or hang. To help make the printer more stable, disconnect the printer from the network and make a few changes to the printer's network settings. The recommended changes include setting the the printer to a static networking speed and turning off any unused networking protocols.   On the printer's front panel, set a static networking speed, rather than leaving it set to Auto select. 1) Press the [Up] or [Down] arrow button until 'Printer Setup' is selected, then press the [OK] button. 2) Press the [Up] or [Down] arrow button until 'Connection Setup' is selected, then press the [OK] button. 3) Press the [Up] or [Down] arrow button until 'Network Setup' is selected, then press the [OK] button. 4) Press the [Up] or [Down] arrow button until 'Ethernet Speed' is selected, then press the [OK] button. 5) Press the [Up] or [Down] arrow button until the desired networking speed is selected, then press the [OK] button.     NOTE: If there is no networking administrator to find out the network's speed and type, look on a configuration page if one is available. The network speed and type can be found under the heading PhaserShare Series B Interface for Ethernet Network.  If no configuration page is available, try the most common setting: 100 mb / Full Duplex.   Turn off any unused networking protocols, especially: SLP, SSDP, and EtherTalk if there are no Macintosh computers on the network.  To turn off SLP or SSDP: 1) Press the [Up] or [Down] arrow button until 'Printer Setup' is selected, then press the [OK] button. 2) Press the [Up] or [Down] arrow button until 'Connection Setup' is selected, then press the [OK] button. 3) Press the [Up] or [Down] arrow button until 'Network Setup' is selected, then press the [OK] button. 4) Press the [Up] or [Down] arrow button until 'TCP/IP Setup' is selected, then press the [OK] button. 5) Press the [Up] or [Down] arrow button until 'SLP' or 'SSDP'  is selected, then press the [OK] button to toggle it from On to OFF. 6) Press the [Up] or [Down] arrow button to make another selection in the menu, or press the [Back] button to exit that menu and return to the previous menu.   To turn off EtherTalk: 1) Press the [Up] or [Down] arrow button until 'Printer Setup' is selected, then press the [OK] button. 2) Press the [Up] or [Down] arrow button until 'Connection Setup' is selected, then press the [OK] button. 3) Press the [Up] or [Down] arrow button until 'Network Setup' is selected, then press the [OK] button. 4) Press the [Up] or [Down] arrow button until 'EtherTalk' is selected, then press the [OK] button to toggle it from On to OFF. 6) Press the [Up] or [Down] arrow button to make another selection in the menu, or press the [Back] button to exit that menu and return to the previous menu.   Turn the printer off and plug it back into the network. Turn it back on to see if the re-boot or hanging problem is resolved.   If the above did not resolve the problem, or if you're not able to get to the front panel menus, replace the Configuration Chip.  This part is easily accessed by removing two phillips screws at rear of Image Processor board and sliding board out the rear of the machine.  The chip installs on the top of the board. Then follow the above network setting recommendations BEFORE plugging it back into the network.

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

Fabio - I really appreciate you finding these and posting them. The problem is that both of these solutions require me to be in the normal user menu. This menu is only available for about 1 second before the printer reboots. Is there a way to do this in teh service menu? (the back arrow + ? while powering on thing)

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

sorry,,cant help you further at this stage :(

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Re: Phaser 7760 Stuck In Reboot Cycle after FW5.2.1.ps Firmware Update

I uploaded a video to YouTube showing what this is doing:

 

http://tiny.cc/4yju9

 

 

 

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