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rbrown
rbrown New Member
New Member
‎03-04-2013 11:09 PM

Phaser 7800 - failure code that I cannot find on support

I have recieved a failure code on my printer. the failure code that comes up is 341.347.02 I can not find out what this code means anywere in support. Can you please tell me what this code is.

 

Thank you

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2 Replies
CherylO-Xerox
Community Manager CherylO-Xerox
Community Manager
‎03-07-2013 12:26 PM

Re: Phaser 7800 - failure code that I cannot find on support

Hello rbrown.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 7800.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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JohnS2-Xerox
Xerox Employee JohnS2-Xerox
Xerox Employee
‎04-02-2013 10:47 AM

Re: Phaser 7800 - failure code that I cannot find on support

the error means that the Serial I/O control clock is not input into the MD PWB.

 

basicely there is nothing you can do yourself.

This is a problem for an engineer

 

(could be a poor connector if not then a PWB need to be replaced)

 

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