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Cream1978 New Member
New Member

Phaser 7800 (software) crashing during paper load

Hi guys,

 

all of sudden I have a problem with my Phaser 7800. The printer self works fine, but since today the printer (software) is crashing when I load paper into Tray 1 (the outside one). Tray 2 (the internal one) is working fine, there are no problems.

The problem comes when I start a print project to tray 1, the printer gives me the message that it needs the right resources like always. Then I fill tray 1 with the right paper and normaly you then specifiy the paper in the printer display and the print job starts. Since today, when I fill the paper in tray 1, the screen from the printer gets black and after a few minutes comes the printer starting screen and freeze. Sometimes there is coming a message that I have to restart the printer. When i restart it all works fine again, untill I fill paper into tray 1. There is coming no error message or anything else, it just "crashes" and freezes so that i have to restart the printer. 

Anybody an idea where this problem comes from and how I can fix this?

Thanks


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6 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Phaser 7800 (software) crashing during paper load

Hi Cream1978,

Thank you for using the Support Forum. Please check the power and power source for the machine if the power is okay then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Technical Escalation Support EdX08142-xrx
Technical Escalation Support

Re: Phaser 7800 (software) crashing during paper load

Sounds Familiar. make sure the printer's System software (Firmware) is up to date. The current General Release Version is 81.150.103.05600 available from 7800 Support and drivers. IF it does not help, contact Support for the most recent Version.
modular New Member
New Member

Re: Phaser 7800 (software) crashing during paper load

"Sounds familiar" sounds good! ;-)

 

I have exactly the same problem.

We did the firmware update, but the problem still exists.

 

What could be the source of this problem?

 

Thanks!

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fiery Occasional Advisor
Occasional Advisor

Re: Phaser 7800 (software) crashing during paper load

Try resetting the NVRAM. No guarantees with this.

 

** Do this at your own risk **

 

Select Printer, Tools, Setup, Service Tools, RESET NVRAM.

modular New Member
New Member

Re: Phaser 7800 (software) crashing during paper load

Thanks.

In the meantime I got the same info from Cream1978 ... and it worked !!!

 

Much better than paying a flat price of 500 EUR in advance für a xerox technician.

 

Worst telefon support hotline ever!

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Peter New Member
New Member

Re: Phaser 7800 (software) crashing during paper load

Hello Modular I have the same problem, how did you solve it?
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