In the meantime I got the same info from Cream1978 ... and it worked !!!
Much better than paying a flat price of 500 EUR in advance für a xerox technician.
Worst telefon support hotline ever!
Try resetting the NVRAM. No guarantees with this.
** Do this at your own risk **
Select Printer, Tools, Setup, Service Tools, RESET NVRAM.
"Sounds familiar" sounds good! ;-)
I have exactly the same problem.
We did the firmware update, but the problem still exists.
What could be the source of this problem?
all of sudden I have a problem with my Phaser 7800. The printer self works fine, but since today the printer (software) is crashing when I load paper into Tray 1 (the outside one). Tray 2 (the internal one) is working fine, there are no problems.
The problem comes when I start a print project to tray 1, the printer gives me the message that it needs the right resources like always. Then I fill tray 1 with the right paper and normaly you then specifiy the paper in the printer display and the print job starts. Since today, when I fill the paper in tray 1, the screen from the printer gets black and after a few minutes comes the printer starting screen and freeze. Sometimes there is coming a message that I have to restart the printer. When i restart it all works fine again, untill I fill paper into tray 1. There is coming no error message or anything else, it just "crashes" and freezes so that i have to restart the printer.
Anybody an idea where this problem comes from and how I can fix this?