Thank you for your reply.
We did already check that after reading the tech support information. We removed all the ink sticks that were in the "chute", is there any way to remove the one that is actually "loaded in" to see if it is broken or defective in any way?
this i find about that error :
9,035.43 thru 9,038.46 Ink Stick Count Faults and False Ink Out Messages. Some Ink Sticks May not Reliably Actuate Ink Out Sensors.
Features on the bottom of genuine Xerox Phaser 8500/8550 brand ink sticks actuate the Ink Out Sensor located at the forward end of each ink stick channel of the printer?s ink loader. The printer reads each sensor to determine if an ink stick is present and also to count each stick as it passes by the sensor.
Some ink sticks may not reliably depress an Ink Out Sensor?s flag. This can lead to false Ink Out messages as well as Ink Stick Count faults. Using Phaser 8400 ink sticks in a Phaser 8500 or 8550 will also cause 9,03x.4x ink stick count faults. The Phaser 8400 ink sticks do not have the features required to actuate the ink out flags.
I have the error code 09,038,46:22006 on the display of my Phaser 8500. I need to know what this means and if I have to call service.
Any help you can provide would be great!