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Johnnyb New Member
New Member

Phaser 8550 - Out of cyan but not printing B&W

Hello all, first post here.  I've been given on an extended loan a phaser 8550.  It's got plenty of toner, accept cyan, that one's empty.  The message on the display (after I replaced the display with a working one) indicated that I should add cyan ink, "Prints that use only black and white will still print"  However, nothing is printing.  Also, I can't seem to clear the message.

 

I've got some cyan on order and it should arrive in a few days but does anyone know a way to...reset this thing?  I've tried powering down, I've tried going through Centreware IS and resetting it that way...but nothing.  I've thrown a test page at it but realized that probably has some color elelments so then I printed a "Hello world" from Notepad...still nada.  The print job did go through from my laptop once.  I left the print job in the laptop and reset the printer (power on/off).  During the boot sequence the print job cleared my laptop and (I beleive) went to the printer...but nothing prints AND I don't see anything in the "Jobs" seciong of Centreware IS either.  Yes, there is paper in the printer.  It's just complaing about the cyan needing refilled.

 

Any help/advice is great appreciated.

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6 Replies
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Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 8550 - Out of cyan but not printing B&W

Hello Johnnyb,

 

Has your toner order arrived yet and is your machine up and running?

mrotheram New Member
New Member

Re: Phaser 8550 - Out of cyan but not printing B&W

Hi,

 

I have the exact same problem, is there a way of getting past the Add cyan ink message to print in B&W?

 

Ta

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Community Manager CherylO-Xerox
Community Manager

Re: Phaser 8550 - Out of cyan but not printing B&W

Hi Ta,

Thank you for using the Support Forum. Please take a look at this solution for setting the driver to black and white as the defualt and see if that helps.  If not you will need to replace the cyan. 

Thanks,
CherylO-Xerox
Community Manager

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mrotheram New Member
New Member

Re: Phaser 8550 - Out of cyan but not printing B&W

Hi,

 

The problem is that the printer never goes online - the light stays red, Is there any way of getting past this? Changing the driver setting does not make any difference.

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Community Manager CherylO-Xerox
Community Manager

Re: Phaser 8550 - Out of cyan but not printing B&W

Hi mrotheram,

If you have already tried powering off waiting 60 seconds and powering back on with no success then you would need to replace the ink if that does not clear the error then service would need to look at the printer. 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Johnnyb New Member
New Member

Re: Phaser 8550 - Out of cyan but not printing B&W

2-1/2 years late but yes. My towner arrived and the printer works wonderfully. Funny thing, I've since run out of toner (a few times) and B/W printing worked just fine...no issue's at all. The only thing that changed for me was a driver update. I was having issue's printing PDF's. It turned out to be a driver issue. Once the proper driver was installed the PDF's printed without a hitch. Since then, even if I'm out of one color of toner, the printer will print in B/W without issue.
This printer has been a beast! Great to use, wonderful images. I love it.
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