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Valued Advisor
Valued Advisor

Re: Phaser 8560 Link down (ND2)

Hi, ruthland!


When that error comes up you should be able to press the help button to see more information on the issue.

Running network diag will check:

  • Network interface driver status, including checking if the speed / mode of the interface has been configured correctly and if possible error conditions have been identified by the driver.
  • Compare the NVRAM IP configuration parameters with the actual IP configuration settings of the network interface.
  • Determine if the default gateway is set properly for the IP network ID, and that the gateway responds and the default route is in the routing table.
  • Determine if the DNS Name Servers respond and a DNS hostname or IP address question can be replied to by one of the servers.
  • Determine if the WINS Name Servers respond.
  • Determine if the SMTP Server responds.



Best Regards


Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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New Member
New Member

Phaser 8560 Link down (ND2)

Product Name: Other - specify product in post

When I did troubleshooting at the printer console (Phaser 8560DN)  this error message appears:  Link down (ND2).   What it it telling me? And what can I do about it?  I have attempted to connect with USB, but so far cannot print.  


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