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ncyaledcr New Member
New Member

Phaser 8560 continually reboots when connected to the network

I have a Phaser 8560DN printer that has developed a problem in the past week. It now enters into a continuous startup->warmup->reboot cycle. Through testing, I discovered that the printer will stay up and can be used to print over USB if the network cable is not plugged in. If I plug the network in after the printer is up, it reboots in ~10 seconds. As far as I know there have been no changes to the network that coincide with the printer problems seen.

 

So far, to remedy the problem I have tried the following:

- Unplugging the machine and plugging it back in

- Updating the firmware

- Clearing the NVRAM, etc.

- Resetting the NVRAM to factory defaults

None of these has fixed the problem. I also ran all the diagnostics and no errors were reported.

 

Does anyone have any ideas as to the cause of the problem and possible solutions? Should I replace the electronics module?

 

Thanks!

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1 Reply
Kimzi Valued Advisor
Valued Advisor

Re: Phaser 8560 continually reboots when connected to the network

Heya!

 

You do have a corrupt job in queue somewhere. Either on one of the clients(PC's) or on the printer server.

Removing this job will probably solve the problem.

 

Thanks!

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