As I have a similar error message 37,006.42 (apparently drum heater is drawing less power than expected), could you possibly explain to me how you could clean the heater plates - which parts did you have to disassemble for doing this job ? Thanks for caring to answer - even if there has quite some time passed since...
Oh, oke. Thats great news.
It was easier than I though. :P
Thanks Kimzi for the prompt response. A little confused though. If it was the main outlet wouldn't that effect the whole printer? I checked the line voltage through the diagnostics and it is fine at 240V (UK Mains, not USA).
I also checked the ink melt heaters and they seem to be working. seems to be cracked ink sticks on the heater plates. Cleared it off and its all working again.
This fault code has to do with the power supply probably, it indicates that the Inkmelt 2 aint getting enough power, I would suggest you check the outlet, and if you use an adapter/split, remove that and just plug it into the wall directly.
Hope this helps
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Can someone please explain this fault code to me? I think it has something to do with the ink loaders, but I just can't clear it.
The support website just says turn the printer off and on - not very helpful!
I inspected the ink loaders and found some broken ink chips, yellow and I think Cyan - a couple of reasonable large bits. I cleared these out by removing the ink loader completely and shaking them out. I then reloaded the ink, cleared the ISC faults through the diagnostics and rebooted, but the fault is still there.
The machine had been switched off for over a week while I was away and the fault came up when I first switched it back on. By the way I am an Electronics engineer, so no issues with doing simple tasks on the printer, but realise some issues need a service engineer :)