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mkingcmj New Member
New Member

Phaser 8560MFP - Stuck in Reboot Loop

Hello,

 

I was onsite at a customer location today, and they have a Phaser 8560MFP.  After trying to print from a new computer, the printer began rebooting itself consistently in a loop.  The LCD runs through the POST and gets to the Xerox screen, then the entire device reboots and begins the process all over again.  I found a page stuck in the pickups from the main tray, and I removed it.  I have tried going into diagnostic mode and reseting NVRAM, etc.  Any input would be greatly appreciated.

 

Regards,

Mike

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6 Replies
Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: Phaser 8560MFP - Stuck in Reboot Loop

Upgrade the drivers on the computer the print job is sent from. Also - if you are using PCL try PS or PS to PCL.

Let us know if that does not resolve the issue.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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allisonhett New Member
New Member

Re: Phaser 8560MFP - Stuck in Reboot Loop

mkingcmj,

 

We are having the SAME exact problem with our Phaser 8560MFP. I left the ethernet cable out of the machine while booting up, unplugged ALL cables from it for over an hour, and it keeps rebooting right after the Xerox screen like you said. Did you ever get a solution for this problem? Please let me know, Thanks

 

Oh and YES we are using PS drivers on user's PC's which are the ones I downloaded off of Xerox.com

 

Allison

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Kimzi Valued Advisor
Valued Advisor

Re: Phaser 8560MFP - Stuck in Reboot Loop

Hey!

 

Try starting the printer without the LAN/Internet cable.

 

Thanks!

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allisonhett New Member
New Member

Re: Phaser 8560MFP - Stuck in Reboot Loop

I already did that.(That is what the Xerox tech told me to do.) It still was looping in a restart. Any other ideas? We bought this printer BRAND NEW in April 2012 so it's only 4 months old.

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Kimzi Valued Advisor
Valued Advisor

Re: Phaser 8560MFP - Stuck in Reboot Loop

Ah, sorry. Did not see that you already wrote about the ethernet part.

 

It could also be that the memory is mismatched, or a job could be stuck on the harddrive.

 

Thanks!

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allisonhett New Member
New Member

Re: Phaser 8560MFP - Stuck in Reboot Loop

How would you go about getting the "stuck job" off of the hard drive? Would Xerox actually send a brand new printer to a customer with mismatched memory? That would be pretty crappy if that were the case....Any suggestions on where to go from now??

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