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scorps New Member
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Phaser 8560MFP - no dns response ND18

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Hi.

 

I have a phaser 8560MFP set up in a network. about 18 computers on the network, all with static IPs, same as the printer. We also have a DNS server running.

 

The printer ofter drops off of the network, and when i run the printer's network diagnostics, it comes up with the error "No DNS Response (ND18)" and some other times it has the error "Packets Jammed (ND26)".

 

the printer was working fine until about the middle of january, and its been acting up ever since.

 

we even got a replacement printer from xerox after a lot of troubleshooting.

 

we also have a Phaser 8560DN on the same network, which has no problems at all.

 

 

 

Testing and troubleshooting:

 

i have updated the firmware to the latest version 4.9.4.

 

i have moved the printer to a new IP address, and only connected to it about 5 PCs, all of these PCs have been wiped clean of old drivers, and freshly installed latest drivers with the "install from web" version of the "global printer driver" version 5.185.41 which installs driver version 5.185.41.0N 2011.01.31

 

nothing has worked yet, we believe it could be an issue with the DNS server, but dont know what.

 

Any ideas?

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15 Replies
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 8560MFP - no dns response ND18

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Hello scorps,

It is possible that the lack of DNS registration would break connectivity, nevertheless that configuration would have to come from you network and not from the Xerox device. Putting this apart, lets try to understand a bit more the problem.

 

From what I understand from yous post the problem is that the printer drops off the network.

Couple of questions:

  • After reboot does the printer connects back to the network?
  • For how long does it gets connected?
  • Any specific action that would cause the drop, such as big job, job from speficif applications?
  • When you realize the drop are you able to ping the printer? Do you have connectivity via IP or all that gets lost?

Rgds,

Please select Accept as Solution if you feel this post has helped you.
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scorps New Member
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Re: Phaser 8560MFP - no dns response ND18

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After a reboot the printer does connect back to the network, lately, it stays in the network for under 10 minutes.

 

when it disconnects, the PCs connected to it get a pop up error mesage saying "printer status is not available at this time, you can close this or wait"

 

no specific actions, we havnet really been printing to this printer because of the problem, but im always monitoring it on centreware.

 

when i realize the printer has gone down, i can still ping the printer successfully for like a minute, then after the minute, the ping returns a "destination host unreachable"

 

once the printer drops, nothing else can connect to it, no printjobs, no centreware, no pings, and this is in several PCs.

 

i have been thinking that it is some of our DNS server settings that are doing this like you said. Do you have any ideas that i can try with the settings?

 

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scorps New Member
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Re: Phaser 8560MFP - no dns response ND18

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some times i also get a "bad ethernet cable (ND27)" error, but i have tested and changed the network cable several times, also checked the cable from my printer to the switch

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Phaser 8560MFP - no dns response ND18

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I am not to sure how the DNS could bring down the IP address. We are leaving aside the hosts and focus on the IPs.

 

You can try 2 things if you want to continue try to understanding the problem.

  1. Connect the printer on a switch with a Laptop and on a mini LAN just turn it all on and try to see if it breaks connectivity
  2. If you have one of those home routers that could bring DNS into picture but very likely you would have to connect externlly so that the test exclused your DNS server, if you believe the issue is there.

Apart from this you can also not configure DNS on the printer. If you do so make sure the IP addres you have on the printer TCP/IP settings is not register on any DHCP scope so that DNS is not being broadcasted by DHCP.

 

Apart from all this, if you think those steps are a bit waste of time, then you can go straigh into a network trace, neverthless if the problem is physical with the Xerox printer it will be hard to check it on the Trace, as it will nly show the packets drop.

 

Rgds,

Please select Accept as Solution if you feel this post has helped you.
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scorps New Member
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Re: Phaser 8560MFP - no dns response ND18

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No DNS Response (ND18) error still happening about once a day.

 

I printed the TCP/IP Runtime log for the printer, i saw the following: (after running network diagnostics)

 

pinging the default gateway

No ping response from default gateway xxx.xxx.xxx.xxx, AND no ARP entry

 

no response to ICMP router solicit

 

No ping response from primary Name Server xxx.xxx.xxx.xxx, AND no ARP entry found

 

End diagnostics status:0 error:18 msg:Name Server Response

 

Packets up protocol stack 0 over 1086 seconds

 

End diagnostic status:0 error:26 msg:No packets delivered to protocol stack

 

 

 

 

are there any specific settings that need to be selected at the DNS server?

do i need to add the printer to the DNS or AD list?

if so, how do i add it? (win server 2003)

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Fabio Valued Advisor
Valued Advisor

Re: Phaser 8560MFP - no dns response ND18

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what firmware are you on? i see in the rls note of 9.3 this... maybe it can help ?

 

 - lockup from simultaneous cwis/snmp access, network region memory leaks (multiple customer accounts)

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nullcrc New Member
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Re: Phaser 8560MFP - no dns response ND18

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I too have this EXACT same problem on my 7760GX. Did you every get a resolution?

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FishCracker New Member
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Re: Phaser 8560MFP - no dns response ND18

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I have a similar problem. The 8560MFP in our office will lose connectivity from the network and or lock up during large print jobs. The only fix seems to be shutting down the printer entirely and turning it back on. We've had a certified repair technician come replace the main logic board. We've also updated the firmware and are using the most current drivers. The problem only seems to be getting worse. Any ideas?

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zinnmark New Member
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Re: Phaser 8560MFP - no dns response ND18 - problem resolved

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I have exerpienced the exact same problem with my 8650MFP printer dropping from the network on a daily basis. It started intermittently back in January, and grew steadily worse. Network diagnostics detected No DNS Response (ND18). Runtime Log stated "No DNS servers configured, can't resulve DNS hostnames or IP address." The only way to resolve it (temporarily) was to reboot the printer. Given that you tried everything, including replacing the printer itself, I decided to look into problem with my Comcast ISP. I searched for "DNS Server Settings Comcast" and came across this webpage: http://www.dnssec.comcast.net/

 

The first paragraph states, "All Comcast customers will eventually be automatically migrated to our DNSSEC validating servers. If you don't want to wait, you can immediately start using DNSSEC by manually configuring your DNS servers to point to the IP addresses 75.75.75.75 and 75.75.76.76."

 

I reconfigured my router to the newer DNSSEC server settings, and I believe that fixed the problem. The printer has not dropped connection for nearly a week now and things have been completely stable. Apparently the old DNS settings were only partially working all along and I didn't know it. Perhaps this is the ianswer for other posts on this thread? 

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