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Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 8860 locks up

I was afraid of that.  Unfortunately, there isn't any more that you, yourself can do in this situation.  You'll have to setup a service call with your local Xerox Technician.  He/she should be able to troubleshoot the issue and get you running again.

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TStewncca New Member
New Member

Re: Phaser 8860 locks up

Do you have any idea how much time it would take to do the repair? I can figure an aprox cost off of that. Thank you for your help, I think the Manta Ray is scared now, he's going to be removed...

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Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 8860 locks up

This is something that a tech should be able to complete in about 10 minutes time.

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Fabio Valued Advisor
Valued Advisor

Re: Phaser 8860 locks up

seems there are issues with these devices... we have sold 3 of those @ 1 customer site , and all machines have this problem... seems this is related to the scanner hardware or something

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Xerox Employee JohnM-Xerox
Xerox Employee

Re: Phaser 8860 locks up

Hello TStewncca,

 

I just learned that this is a known issue that needs to be escalated to our Engineering group.  In order to escalate this and get a fix for your machine, could you please call in for support and let them know that this issue exists on your machine and that you were asked to call in and escalate it.  The phone number for Phaser Product support in the U.S. and Canada is 1.800.835.6100.

 

John

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