I just learned that this is a known issue that needs to be escalated to our Engineering group. In order to escalate this and get a fix for your machine, could you please call in for support and let them know that this issue exists on your machine and that you were asked to call in and escalate it. The phone number for Phaser Product support in the U.S. and Canada is 1.800.835.6100.
seems there are issues with these devices... we have sold 3 of those @ 1 customer site , and all machines have this problem... seems this is related to the scanner hardware or something
This is something that a tech should be able to complete in about 10 minutes time.
Do you have any idea how much time it would take to do the repair? I can figure an aprox cost off of that. Thank you for your help, I think the Manta Ray is scared now, he's going to be removed...
I was afraid of that. Unfortunately, there isn't any more that you, yourself can do in this situation. You'll have to setup a service call with your local Xerox Technician. He/she should be able to troubleshoot the issue and get you running again.
it will not allow me to access any command via the pad controls, I again get the Manta ray and need to reboot
Click here for the Phaser 8860MFP Knowledge Base where you can get the step-by-step instructions for resetting the NVRAM in your machine.
When the new page opens, simply type "NVRAM reset" without the quotes, into the search field and then click search. This will display the solution for How To Reset the NVRAM.
I'll check the scanner firmware as well, How do I perform the reset NVRAM?
The code show on the panel isn't really a valid system fault code, which essentially just means there's no meaning associated with it. It sounds like a processer or controller error of some kind, and since it seems to happen only when performing tasks using the scanner, I suspect the error lies within the scanner controller.
The first thing I would recommend is to check the configuration page from before and after the firmware update was performed and make sure the scanner FW was also updated, and not just the engine FW. You can locate this under the scanner section on the first page, under firmware versions. IIT = the scanner, and FF = the DADF firmware. They should match, and I beleive the latest version is .64.
If they are a newer version compared to the config page from before the update, then it is likely a controller failure of some type. I would recommend contacting the support line, I would start with replacing the scanner and possibly the Hard Drive, but if the error continues it will need service.
Hope that helps!