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Fabio Valued Advisor
Valued Advisor

Phaser 8860MFP Restarts / Power Cycles when pressing the ? button

Hello,

 

We have sold several new 8860MFP s, when a customers uses the scan button and pushes the ? button , the machines just restarts/reboots...

Several xerox techncians replaces hardware, nothing helped, also the latest spar firmware 4.2.10 is loaded...

 

All machines are affected that we have sold, seems a common bug... Can any1 provide me a solution? Maybe some patch or something?

 

Thnx

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