Hi, I received a message that my yellow toner was low and would need replacing soon.
I popped out the yellow cartrdige, inverted several time to mix etc... placed it back in. and it is telling me to "insert yellow toner cartridge." So, I pulled it back out and put it back in. Same thing.
I decided to shine a light inside, see if there was anything that looked like it might cause that (I was thinking spilled toner) and I see that the third connector pin (from the left) all the way in the back is 'down.' I have to assume it isn't making contact with the board. How do I fix this?
Yes, you have right. You will need a tech, because there are some parts to be removed (front, right and upper covers) to have accsess to CRUM reader.
I suggest that you call into our support department for assistance @ 1-800-821-2797.