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Prevent sleeping mode by empty toner warning

Product Name: WorkCentre 6515
Operating System: Not Applicable

Firmware bug WC6515:
The empty toner warning prevents the printer to go in sleep mode.

While ordering the supplies the printer stays on ventilating and consuming electricity.
As only one color cardridge is finished, it can still print in gray scale.

It only allows to be turned off manually, making it not waking up when needed.
This is very energy consuming and anoying in the office.

The printer is updated with the latest firmware:
Xerox WC6515 Software General Release 65.50.61

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Valued Advisor
Valued Advisor

Re: Prevent sleeping mode by empty toner warning

Update the firmware and see if it stops. if not, call Xerox and Spar it

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Joe Arseneau
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Re: Prevent sleeping mode by empty toner warning

The printer is update with the latest firmware.

I don't like the hazzle of calling with the support line.

Is there a way to report the firmware bug online?

 

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Valued Advisor
Valued Advisor

Re: Prevent sleeping mode by empty toner warning

The printer is update with the latest firmware.

No it isn't

I don't like the hazzle of calling with the support line.

OK

Is there a way to report the firmware bug online?

No

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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New Member
New Member

Re: Prevent sleeping mode by empty toner warning

The printer is update with the latest firmware.

No it isn't

YES IT IS:2020-04-29.png

Can i please report HERE this bug and request that the firmware error gets fixed?

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Valued Advisor
Valued Advisor

Re: Prevent sleeping mode by empty toner warning

NO IT ISN'T!!!!!!!

Capture.PNG

At least click on the solutions you are provided before you declare them incorrect.

You can report whatever you want, but Xerox Engineers won't see it because they don't come here.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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