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2 Replies
Ahmed99
New Member
New Member

Re: Printer Goes offline and not accessible

Hi, Thanks for your feedback.

The issue is that its not showing online in the first place, i even tried to restart it but still not availabe.

from the printer screen i can see that its getting an IP address but i cant ping it or reach it, sometime it goes back online and most of the time it stays offline, i even set a static IP address for it.

Maybe there's some settings i can do from the printer interface.

Please let me know thanks.

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CathyO-Xerox
Community Manager
Community Manager

Re: Printer Goes offline and not accessible

Hello Ahmed99,

I found this article with some things you can try to rectify the offline issue with your printer.

Thanks,
CathyO-Xerox
Community Manager

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Ahmed99
New Member
New Member

Printer Goes offline and not accessible

Product Name: VersaLink B7025/B7030/B7035
Operating System: Windows 10 x64

Hello Everyone,

I have a Xerox Versalink B7025 printer and my problem is that it goes offline a lot and we cant access it for days, i try to restart it sometimes it shows online again, sometime no.

its connected with a wifi and i can see the ip address but i cant access it from the web, so i connected it with cable and gave a different IP and also had the same issue.

i even tried to prevent it from going to sleep but its limited to specific hours like 1 hour.

its really anoying, because we try to print but its offline and after a few days all the previous jobs gets printed, but its already late.

 

Please help me out with this.

 

Thanks

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