Printer Goes offline and not accessible

[Ahmed99]

Hello Everyone,

I have a Xerox Versalink B7025 printer and my problem is that it goes offline a lot and we cant access it for days, i try to restart it sometimes it shows online again, sometime no.

its connected with a wifi and i can see the ip address but i cant access it from the web, so i connected it with cable and gave a different IP and also had the same issue.

i even tried to prevent it from going to sleep but its limited to specific hours like 1 hour.

its really anoying, because we try to print but its offline and after a few days all the previous jobs gets printed, but its already late.

Please help me out with this.

Thanks

[CathyO-Xerox]

Hello Ahmed99,

I found this article with some things you can try to rectify the offline issue with your printer.

[Ahmed99]

Hi, Thanks for your feedback.

The issue is that its not showing online in the first place, i even tried to restart it but still not availabe.

from the printer screen i can see that its getting an IP address but i cant ping it or reach it, sometime it goes back online and most of the time it stays offline, i even set a static IP address for it.

Maybe there's some settings i can do from the printer interface.

Please let me know thanks.