cancel
Showing results for 
Search instead for 
Did you mean: 
Ahmed99
New Member
New Member

Printer Goes offline and not accessible

Product Name: VersaLink B7025/B7030/B7035
Operating System: Windows 10 x64

Hello Everyone,

I have a Xerox Versalink B7025 printer and my problem is that it goes offline a lot and we cant access it for days, i try to restart it sometimes it shows online again, sometime no.

its connected with a wifi and i can see the ip address but i cant access it from the web, so i connected it with cable and gave a different IP and also had the same issue.

i even tried to prevent it from going to sleep but its limited to specific hours like 1 hour.

its really anoying, because we try to print but its offline and after a few days all the previous jobs gets printed, but its already late.

 

Please help me out with this.

 

Thanks

0 Kudos
2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Printer Goes offline and not accessible

Hello Ahmed99,

I found this article with some things you can try to rectify the offline issue with your printer.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Ahmed99
New Member
New Member

Re: Printer Goes offline and not accessible

Hi, Thanks for your feedback.

The issue is that its not showing online in the first place, i even tried to restart it but still not availabe.

from the printer screen i can see that its getting an IP address but i cant ping it or reach it, sometime it goes back online and most of the time it stays offline, i even set a static IP address for it.

Maybe there's some settings i can do from the printer interface.

Please let me know thanks.

0 Kudos