Printer doesn't print and shows a firmware error then reboots.

[EdwardRay]

Hy there i can see your post and i must say

1. Power Cycle the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This simple step can often help clear temporary glitches.

2. Update Firmware (if possible): If you can access the printer's firmware settings, check if there's an option to update the firmware. Sometimes, firmware updates include bug fixes and improvements that could resolve such issues.

3. Factory Reset: Refer to your printer's user manual to perform a factory reset. This can sometimes clear out any corrupted settings that might be causing the error.

4. Check for Obstructions: Make sure there are no paper jams, foreign objects, or obstructions inside the printer that could be causing the error.

5. Check Connectivity: Ensure that all cables connecting the printer to the computer and power source are secure. Sometimes, loose connections can cause unexpected errors.

Thanks and regards

EdwardRay

[Janellfegley]

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@skartz wrote:

I'm using the most current firmware and the most current driver for MacOS Monterey. More often than not I cannot print. At first it would only fail over Airprint, but now it also fails to print when printing direct over USB.

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Have you checked compatibility of software? To resolve you can try reinstalling the printer driver. 

[skartz]

I'm using the most current firmware and the most current driver for MacOS Monterey. More often than not I cannot print. At first it would only fail over Airprint, but now it also fails to print when printing direct over USB.