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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎10-22-2019 04:12 PM

Re: Printer lock up

Hi Raytaz,

Thank you for using the Support Forum. Please make sure that you have upgraded to the latest version of the firmware. If the problem continues after the upgrade please consider contacting your local support centre.

 

Thanks,
CherylO-Xerox
Community Manager

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Raytaz
New Member
New Member
‎10-20-2019 08:47 AM

Printer lock up

Product Name: Phaser 6510
Operating System: Windows 10 x64

When my Phase 6510 goes into sleep mode. After a day or so I can't get the printer to wake up. the on/off button doesn't work so I have to pull the plug at the back and plug back in to restart the printer. It's anoying if i want to airprint from another room. Can someone help me with this problem please

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