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make_xerox_work
New Member
New Member
‎11-23-2020 06:13 AM

Printer not booting, unable to downgrade firmware

Product Name: WorkCentre 3025
Operating System: Windows 10 x64

Hi,

WorkCentre fails to boot, all lights are blinking and then become lit but the LCD shows nothing.

Following messages in this site (https://forum.support.xerox.com/t5/Hardware/WorkCentre-3025-NOT-booting-up/td-p/200176/page/2) I understand this is a firmware issue. I tried downgrading the firmware to V3.50.01.08, however when upgrading the firmware through the web interface, the process stops making progress at some point and firmware version remainse V3.50.02

Please advise

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TammyL-Xerox
Administrator
Administrator
‎12-08-2020 01:53 PM

Re: Printer not booting, unable to downgrade firmware

Hello, 

I see that no one has been able to assist you with this issue may I suggest that you call into our Support Department: 1-800-821-2797

Thanks,
TammyL-Xerox
Community Manager

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