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Community Manager
Community Manager

Re: Printer not booting, unable to downgrade firmware


I see that no one has been able to assist you with this issue may I suggest that you call into our Support Department: 1-800-821-2797

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Printer not booting, unable to downgrade firmware

Product Name: WorkCentre 3025
Operating System: Windows 10 x64


WorkCentre fails to boot, all lights are blinking and then become lit but the LCD shows nothing.

Following messages in this site ( I understand this is a firmware issue. I tried downgrading the firmware to V3.50.01.08, however when upgrading the firmware through the web interface, the process stops making progress at some point and firmware version remainse V3.50.02

Please advise

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