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TammyL-Xerox
Community Manager
Community Manager
‎04-05-2021 09:24 AM

Re: Printer not recognizing ink

Hello vahl, 

 

I searched our knowledge base and found an article with steps for you to try and resolve the issue. 

 

Machine Does not Recognize New Ink Stick

 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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vahl
New Member
New Member
‎04-01-2021 01:44 PM

Printer not recognizing ink

Product Name: Other - specify product in post
Operating System: Not Applicable

We purchased genuine Xerox solid ink boxes ( 108R01014 to 108R01017 ). These fit into the ink slots of our Colorqube 8900. However, the printer does not recognize them. Firmware version is 072.162.004.09100

Ive tried software reset etc. but it doesnt work. Infact, the ink loader cover refuses to shut after it gives the wrong ink error, unless i reboot it a couple of times. Ive tried calling Xerox but they ask that we renew our service contract which we tried to do but couldnt because they dont support the colorqube 8900 anymore. The printer prints fine however i need to replace the ink soon. Please advice. Thanks

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