Good afternoon all,
I have a VersaLink C7030 that shuts itself down. The users report that when they try to print they get a "printer offline" message, go into the room where the printer lives and find that the glowing power button is indeed not glowing but off. They then have to hard-start the machine. This has happened since the machine was delivered about 10 days ago.The plug has been tested with a VOM and voltage is good. Lights in the room are controlled over ethernet and turn off after a period of time. With the lights turned manually off the circuit/power for the printer shows good.
I've changed with the power configuration as follows:
1. Low Power Timeout = 30 2. Sleep Timeout = 30
2. Low Power Timeout = 0 2. Sleep Timeout = 60
1. Low Power Timeout = 60 2. Sleep Timeout = 0 (current config)
Auto Power Mode = OFF for all configurations
Done a little research and found that the NIC and or a circuit board may have been jostled loose in transport to our location. If no solution suggested works will have authorized tech come out and have a look.
Thanks
