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CathyO-Xerox
Community Manager
Community Manager
‎06-15-2020 10:31 AM

Re: Printer stops scanning and jams. Replaced 3 printers and top feeder and roller and still issue

Hello store3035,

I searched our Knowledgebase and found the steps for clearing the jams from the Automatic Document Feeder.  If this doesn't work, I would recommend contacting the Support Department.

Thanks,
CathyO-Xerox
Community Manager

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store3035
New Member
New Member
‎06-09-2020 06:40 PM

Printer stops scanning and jams. Replaced 3 printers and top feeder and roller and still issue

Product Name: WorkCentre 6515
Operating System: Not Applicable

Error codes are 005-125, 005-128 & 005-199 in error history report.

I love this machine but this is a very random ongoing issue.

This has to be a known issue. I use this printer for fax purposes only. That is why probably most users may not have come to this issue.

 

Dev

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