After upgrading my printer from ver. 64.50.61 to ver. 64.66.11_e I get this error.
I followed the installation instructions, installing the bridge version 64.59.11.
I try to restart the printer but the screen gets stuck on "Insert Yellow Toner Cartdrige". I access from the web and cannot find the factory reset option.
I have reset the printer several times, downloaded the firmware version (ver. 64.59.11), removed the battery from the motherboard.
Have you read the details of the service pack in our recent blog? I would check that out, and if you are still having issues, I would recommend calling into our Support Department: 1-800-835-6100