Machine is 7855 with firmware 073.040.075.34540 with the office finisher LX. Finisher will not accept custom paper size 7.2 x 14. When the finisher is selected for the output the system ignores the finisher and delivers to the machine output center tray instead.
Have tried loading the paper in by-pass tray and also Tray 1. Same problem.
All specs from Xerox inidicate this finisher will support this paper size. Any suggestions will be appreciated,
Thanks in advance.
Since you are about 5 years from current firmware, try updating to see if it fixes the issue. I can't test it since all the test labs are unmanned and everyone has to work from home (My job is/was in a test lab)