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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎03-25-2020 12:40 PM

Re: Problem with Office Finisher LX

Since you are about 5 years from current firmware, try updating to see if it fixes the issue. I can't test it since all the test labs are unmanned and everyone has to work from home (My job is/was in a test lab)

Firmware

Firmware tool installer

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Joe Arseneau
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DPTS
Occasional Contributor
Occasional Contributor
‎03-24-2020 12:08 PM

Problem with Office Finisher LX

Product Name: WorkCentre 7830i/7835i/7845i/7855i

Machine is 7855 with firmware 073.040.075.34540 with the office finisher LX. Finisher will not accept custom paper size 7.2 x 14. When the finisher is selected for the output the system ignores the finisher and delivers to the machine output center tray instead.

Have tried loading the paper in by-pass tray and also Tray 1. Same problem.

All specs from Xerox inidicate this finisher will support this paper size. Any suggestions will be appreciated,

Thanks in advance.

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