I am Tech Support at a small hospital. We already have several of your Travel scanners (20 or 30). The last one that we purchased I am having trouble Calibrating. I have tried 3 different NEW scanners. I have sent two back thinking they are defective. The scans come out dark and fuzzy, basicly unreadable. I have tried the different drivers from the latest on the website to older CDs I have here. I can take a scanner we have already purchased from another user here and it works fine on the PC I'm trying to do the install. This PC is windows XP, but I have also taken the NEW scanner and installed it on my Windows 7 PC and I have the same problem with darkness and fuzzyness. I'm not sure what to do? The company we are purchasing them from isn't going to keep sending replacements, but none of them are working. Do you have any suggentions?
Thank you for using the Support Forum. Please make sure that you have totally removed the drivers from the XP machine then reboot the PC and reinstall the latest driver. If you still have an issue then take a look at the knowledgebase for additional information. If you are unable to find the answers please contact support.