I would trust a field Engineer over a random public forum person.
Call Supplies, they are the only ones that would have access to that official information and the process to do so.
Xerox has always including return shipping labels in the box of anything they wanted you to return the old one with. Anything else is picked up by the FE/CSE when they are on site.
Please be sure to select "Accept Solution
" and or select the thumbs up icon to enter Kudos
for posts that resolve your issues. Your feedback counts!Joe Arseneau