Showing results for 
Search instead for 
Did you mean: 
dpalmes1 New Member
New Member

Re: iGen only forum

I probably should have tried to put this in another section. Our FE tells us now that the plastic cases that the Restring wire for the igen does not have to be sent back to Xerox. Is this the only item that Xerox does not want shipped back? We still send back the fuser rollers. That's about it. Does anyone know?

0 Kudos
1 Reply
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: iGen only forum

I would trust a field Engineer over a random public forum person.

Call Supplies, they are the only ones that would have access to that official information and the process to do so.


Xerox has always including return shipping labels in the box of anything they wanted you to return the old one with. Anything else is picked up by the FE/CSE when they are on site.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

0 Kudos