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Remote Desktop session does not recognize local printer's trays with Xerox Global driver

I'm with a software company that hosts remote desktop sessions for our customers with Graphon Go-Global.

 

One of our customers has a WorkCentre 7835, and while our server does recognize his printer and we are using the Xerox Global Print Driver, he is unable to access trays 3 and 4 when printing from the application on the remote server.

 

Is there a way to either install a driver explicitly for the WorkCentre 7835,  or to help the Xerox Global Print Driver to recognize the additional trays?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Remote Desktop session does not recognize local printer's trays with Xerox Global driver

There is a model selector in the GPD in the Administration tab. To get what they are seeing it doesn't have Bi-directional working so it has probably selected Basic Print mode. The GPD configures itself on install via bi directional, so if it doesn't have Bi-di working it won't choose correctly, and since the 7835 can't be sold with less than 5 trays, that must be what happened.

 

1.GIF

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Joe
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