I need an a solution to this issue. Nothing that has been posted fixes this and my printer will not print. Using the correct cartridges, tried to disable codes. Even got a new cartridge and that doesn't work either. Can someone please help me!!
Hello terawill,
If you have made sure you have the correct cartridge, and followed all these steps when replacing the drum, I would recommend contacting the Support Department: 1-800-821-2797.