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mustafa ayed
Member
Member

Replace Toner Cartridge (R1)

Product Name: WorkCentre 5945/5955
Operating System: Not Applicable

Hi
i have an issue with xerox 5955 , printer keep asking to replace toner cartridge , toner cartridge replaced , print cartridge replaced as well , with the same error
the toner level always is 10% i tried many new toner cartridges with the same error .
after few times , sound from the toner dispenser appear , so i notice the dispenser is full of toner and the print cartridge as well so the toner powder stuck on both units , i had to clean it and i tried again to install new toner , after few times again the toner dispenser full of toner and stuck also the print cartridge .
- if i install new print cartridge the and reinstall the toner cartridge it gives me (new toner cartridge install successfully ) with level 100% , after the machine go to sleep mode the problem come again with toner 10% level (Replace Toner Cartridge (R1))
fault code history
393.390
393.401

393.974

WhatsApp Image 2021-08-24 at 2.19.01 PM.jpegWhatsApp Image 2021-08-24 at 2.18.22 PM.jpeg

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5 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Replace Toner Cartridge (R1)

Hi,

Try this:

  1. Remove the Print Cartridge
  2. Power Off machine
  3. Power On the Machine
  4. Should get message; to insert an Print Cartridge
  5. Insert the Print Cartridge
  6. It should now be Ready to scan your Job, if not; then will have to order another Print Cartridge 
mustafa ayed
Member
Member

Re: Replace Toner Cartridge (R1)

hi

we already replaced the (toner , print cartridge and toner dispenser ) we have the same error

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Replace Toner Cartridge (R1)

In this case it coud be a IOT PWB defective.

mustafa ayed
Member
Member

Re: Replace Toner Cartridge (R1)

Hi

anything to check on the IOT PWB , or we have to replace 

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andymbody
Valued Contributor
Valued Contributor

Re: Replace Toner Cartridge (R1)

 

Unfortunately, there are a number of different causes for false messages related to toner replacement on this product. Too many to list, and all require a tech to diagnose and repair. And the 393.xxx faults in the fault history are all over the map.

Therefore, consider having the unit serviced.

Also...

Keep in mind that the machine will only accept a particular toner cartridge a limited number of times before that cartridge is flagged by the machine as being unusable. So don't continue to put more and more cartridges into the machine, because eventually they will all become useless in that machine. 

But, don't throw away the toner cartridges that still have toner in them, even tho it no longer will work in this machine. The cartridges that are flagged as "empty" (when they are really not) can be used in other machines, just not the machine that has flagged them as empty.

Seems strange, I know... but that is my understanding after talking with a tech that regularly services this product...

Andy