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Valued Advisor
Valued Advisor

Re: Replacement Toner Not Recognized

Hello JustWannaPrint,.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 3260.

Alternatively, you can visit our Contact Us page for other support options.

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Replacement Toner Not Recognized

Product Name: Phaser 3260
Operating System: Not Applicable

I am replacing the toner on my Phaser 3260 for the first time.  I ordered a genuine Xerox toner cartridge from Amazon (which is where I bought the printer).  When I put it in the machine, the machine recognizes that there is a cartridge, but then immediately the "no toner" light goes on as if the new toner is empty.  I bought the high capacity replacement cartridge; I don't think that should make a difference.


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