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jnojr New Member
New Member

Reset Phaser 6700 to factory defaults?

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We have a 6700 that starts to boot up and then shuts down. I found some info about menus, but I can't get into any menus. I'm looking for the paperclip button or what keys to press and hold when and for how long to reset this thing.
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10 Replies
Kimzi Valued Advisor
Valued Advisor

Re: Reset Phaser 6700 to factory defaults?

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Hi!

 

Does it boot up fine when disconnecting the ethernet cable?

 

Does it give you any kind of LED blink code?

 

All errors blink the LED a certain number of times @ 2 Hz, pause for 2 seconds, and then repeat.
.
POST Health LED Error Blink patterns


2 blinks RAM error Replace DIMM, if error persists, IP Board.
3 blinks FPGA error Update SW, if error persists, replace SD Card
4 blinks EEPROM error Replace IP board EEPROM
6 blinks UI Failure Replace the Control

 

 

Best Regards

Kimzi


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jnojr New Member
New Member

Re: Reset Phaser 6700 to factory defaults?

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Thanks for that info, Kimzi!

 

I'm told that this is what happens when the SD card that holds the OS becomes corrupt somehow, and that we need to get a new one.

Kimzi Valued Advisor
Valued Advisor

Re: Reset Phaser 6700 to factory defaults?

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Hi again, Jnojr!

 

Yes, that could be the reason for sure, as three blinks indicates that.

 

Best Regards

Kimzi


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rogermayo New Member
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Re: Reset Phaser 6700 to factory defaults?

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Same thing. Boots up, No opportunity to get into the menu.

How about if it blinks 40 times?

1st Screen

Blank

 

2nd

Energy Star logo with copyright info at the bottom and Xerox Logo in the top right

 

3rd

Phaser 6700DN

Version: Sun May 15 09:56:28 PDT 2011 with copyright info at the bottom and Xerox Logo in the top right

 

4th 

Please wait

The printer is shutting down.

 

repeat 1 - 4 forever

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jross New Member
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Re: Reset Phaser 6700 to factory defaults?

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This string is marked "SOLVED" but I don't see anything that specifically identifies what the solution was.  What was it?  We have several 6700DN printers acting the same way..., Was the solution to replace the SD card?

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jnojr New Member
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Re: Reset Phaser 6700 to factory defaults?

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Yup, replace the SD card.  I'm not sure if you could use dd on another, working card to get an image or if you have to get a new one from Xerox.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Reset Phaser 6700 to factory defaults?

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Yes it was, the 2nd post by jnojr states it and he marked the 2nd post as the solution because option 3 was the answer

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Joe
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jross New Member
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Re: Reset Phaser 6700 to factory defaults?

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Thanks for the quick response..., roger that the solution was the SD card.

 

By the way.., where in the user manual is the POST LED blink code explained?  I did a search of the PDF user manual and can't find anything on this subject.  Where is this POST LED located?

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jross New Member
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Re: Reset Phaser 6700 to factory defaults?

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I've confirmed from another source that the POST LED is the status LED on the printers network interface.  Just thought I'd add this bit of information to the string for other's that may be confused about the POST LED blink codes.  It is assumed that the "codes" presented ealier in this string is the extent of the "blink codes" available.

 

The solution of "replaced the SD" card is great but it doesn't get to the core of the problem which is "why are the SD cards being corrupted?"  The power explanation doesn't cut it in our case.  Power checked and all printers are on their own outlet.  Also, the printers were working for a period of time before the problem popped up.

 

As such, what, if any, network related connectivity/configuration issues could result in the SD card of the printer being corrupted?

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