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4 Replies
TammyL-Xerox
Community Manager
Community Manager
‎06-29-2022 08:29 AM

Re: Reset to factory mode

Hello Robert3, 

I suggest that you call into our support department for assistance @ 1-800-835-6100 they can assist you with resetting the printer. 

Thanks,
TammyL-Xerox
Community Manager

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Robert3
New Member
New Member
‎06-29-2022 06:36 AM

Re: Reset to factory mode

I dont have ,,Erase Customer Data"

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Joe Arseneau
Valued Advisor
Valued Advisor
‎04-29-2019 12:25 PM

Re: Reset to factory mode

It should be quite simple if the firmware is up to date.

Login as admin and go to Machine Status > Tools > Device Settings > General > Erase Customer Data

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Joe Arseneau
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GabiE-Xerox
Xerox Employee
Xerox Employee
‎04-29-2019 11:49 AM

Re: Reset to factory mode

Hi,

Reload the firmware by AltBoot with DISABLE_DATA _BACKUP.

 

Gabi

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GAVINL
Member
Member
‎04-29-2019 11:32 AM

Reset to factory mode

Product Name: WorkCentre 3655
Operating System: Windows 10 x64

Is there any way to ket us reset our WorkCentre 3655X MFP to factory mode? We couldn't find any option to do this?

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