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Reset to factory mode

Product Name: WorkCentre 3655
Operating System: Windows 10 x64

Is there any way to ket us reset our WorkCentre 3655X MFP to factory mode? We couldn't find any option to do this?

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4 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Reset to factory mode

Hi,

Reload the firmware by AltBoot with DISABLE_DATA _BACKUP.

 

Gabi

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Reset to factory mode

It should be quite simple if the firmware is up to date.

Login as admin and go to Machine Status > Tools > Device Settings > General > Erase Customer Data

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Joe Arseneau
Robert3
New Member
New Member

Re: Reset to factory mode

I dont have ,,Erase Customer Data"

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TammyL-Xerox
Community Manager
Community Manager

Re: Reset to factory mode

Hello Robert3, 

I suggest that you call into our support department for assistance @ 1-800-835-6100 they can assist you with resetting the printer. 

Thanks,
TammyL-Xerox
Community Manager

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