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GAVINL
GAVINL Member
Member
‎04-29-2019 11:32 AM

Reset to factory mode

Product Name: WorkCentre 3655 X
Operating System: Windows 10 x64

Is there any way to ket us reset our WorkCentre 3655X MFP to factory mode? We couldn't find any option to do this?

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gabiene
gabiene Valued Advisor
Valued Advisor
‎04-29-2019 11:49 AM

Re: Reset to factory mode

Hi,

Reload the firmware by AltBoot with DISABLE_DATA _BACKUP.

 

Gabi

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Joe053204-hcl
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator
‎04-29-2019 12:25 PM

Re: Reset to factory mode

It should be quite simple if the firmware is up to date.

Login as admin and go to Machine Status > Tools > Device Settings > General > Erase Customer Data

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Joe
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