Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
GAVINL
GAVINL Member
Member
‎04-29-2019 11:32 AM

Reset to factory mode

Product Name: WorkCentre 3655 X
Operating System: Windows 10 x64

Is there any way to ket us reset our WorkCentre 3655X MFP to factory mode? We couldn't find any option to do this?

0 Kudos
Reply
2 Replies
gabiene
gabiene Frequent Advisor
Frequent Advisor
‎04-29-2019 11:49 AM

Re: Reset to factory mode

Hi,

Reload the firmware by AltBoot with DISABLE_DATA _BACKUP.

 

Gabi

0 Kudos
Reply
Joe053204-hcl
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator
‎04-29-2019 12:25 PM

Re: Reset to factory mode

It should be quite simple if the firmware is up to date.

Login as admin and go to Machine Status > Tools > Device Settings > General > Erase Customer Data

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
Reply