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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎04-28-2020 05:30 PM

Re: Scanner no longer recognized, LED Function is always a green "8", regardless of USB co

Hello essmd716,

For scanner support, please contact https://www.xeroxscanners.com/en/us/

Thanks,
CathyO-Xerox
Community Manager

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essmd716
New Member
New Member
‎04-22-2020 05:57 AM

Scanner no longer recognized, LED Function is always a green "8", regardless of USB connector

Product Name: Other - specify product in post
Operating System: Windows 10 x64

I have enjoyed this scanner for years, from Win7 up thru W10Pro.

Now there may be a hardware dysfunction unrelated to USB connection, drivers, etc.

The LED Function is always a green "8", regardless of whether USB cable is attached, scan panel is open or shut, or if feeder tray is connected.

I have swapped out all cables and ports, including testing the power supply while in a direct outlet.

Is this unit "toast" or is there a hardware reset not commonly known that I can try to restore functionality.

Thanks

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