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New Member
New Member

Screen blank

Product Name: Phaser 6300
Operating System: macOS 10.15 Catalina

Hi

Someone gave me an older Phaser 6300 with 100000+ copies on it and there is nothing on the screen.  The printer is on and it is seen in the choices, but it won't print and the screen has remained blank. Apart from dumping it, has anyone got any suggestions...

Thanks

DJH

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Community Manager
Community Manager

Re: Screen blank

Hello djaytch99,

The Phaser 6300 hasn't had Mac Support since 10.10, so it most likely won't work on Catalina.

I searched the Knowledgebase for control panel blank issue and found THIS solution.

Thanks,
CathyO-Xerox
Community Manager

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