Service Codes on ColorQube 9203

[Fabio]

03-331 The copy controller cannot communicate with the network controller.

02-321 The user interface has detected that the EIP (Extensible Interface Platform) browser does not respond, or is known to be not working.

22-721 Triple A gets no response from the service registry service.

These are all network related errors , if you have that network error i posted earlier , then change your printers port in windows to lpr printing with gue name LP

That solved it @ our customer..

Also install that latest software... it solves a lot!

[Fabio]

i got those errors too a time ago @ a customer...

do you get the a big error screen on the UI : "services are not avaible , controller rebooting" ?

[Hockr00t]

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@Fabio wrote:

its a new firmware containing bugfixes , but not avaible yet for public... only if you place a call... ( i think)

i found service code 32 , its related to a PEST fault.

Under the fault history there must be a code 99-xxx  , related to that error...Maybe you can find that 99-xxx  code

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Excellent, where did you find the information? Is it accessible to public or Xerox Partner Portal?

What's a PEST fault?

I recorded these codes from the fault history: 303.331.00, 303.321.00 and 322.721.00

Does that help?

[Fabio]

this is the latest : 061.0x0.220.24300

mid november there will be : 061.0x0.220.30800 , released, dont know it thats a general yet...

[Fabio]

its a new firmware containing bugfixes , but not avaible yet for public... only if you place a call... ( i think)

i found service code 32 , its related to a PEST fault.

Under the fault history there must be a code 99-xxx  , related to that error...Maybe you can find that 99-xxx  code

[Hockr00t]

The current software version is: 060.080.009.30824

I've heard of "SPAR" before. What does it stand for?

[Fabio]

have you tried updating to the latest spar ? the latest spar = 24300, you have to call support for this firmware. Its not listed on the xerox site support

i always install this firmware , lots of fixes are present in that spar

[Hockr00t]

Ah, you're on about a fault code that's usually xxx-xxx. I'm aware of the fault codes and how to look them up on the Xerox website.

However, I'm referring to a Service Code. On the Machine Status screen on the machine control panel, it showed "Service Code: 32".

Guess it's still a mystery!

[Fabio]

the code 32 is not a normal code

normally you have something like xxx-xxx or with the colorqubes : 111.111.111

if you can give that code , i can maybe look it up

[Hockr00t]

Thanks for the reply Fabio.

What does L1 mean, level 1 support?

The fault was on a customer's machine, so I cannot access it now. Any chance you could give me a contact who can help me, or even get the info yourself?

Many thanks :-)