cancel
Showing results for 
Search instead for 
Did you mean: 
Hockr00t
Member
Member

Service Codes on ColorQube 9203

Product Name: Other - specify product in post

Does anybody know how to find out what certain Service Codes mean for the ColorQube?

Service Codes are not the same as Fault Codes, and I saw Service Code: 32 on a ColorQube the other day. Both Xerox Support and the Xerox Support website had no information on the codes - not impressed.

0 Kudos
11 Replies
Fabio
Valued Advisor
Valued Advisor

Re: Service Codes on ColorQube 9203

xerox does know what those service codes mean , but not the guys @ helpdesk...
You need to forward to L1 , they can lookup those codes

If you go to the webinterface , on the alerts page m, there you can find a description of the alart that is currently on the machine...
0 Kudos
Hockr00t
Member
Member

Re: Service Codes on ColorQube 9203

Thanks for the reply Fabio.

What does L1 mean, level 1 support?

 

The fault was on a customer's machine, so I cannot access it now. Any chance you could give me a contact who can help me, or even get the info yourself?

 

Many thanks :-)

0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: Service Codes on ColorQube 9203

the code 32 is not a normal code

normally you have something like xxx-xxx or with the colorqubes : 111.111.111

if you can give that code , i can maybe look it up
0 Kudos
Hockr00t
Member
Member

Re: Service Codes on ColorQube 9203

Ah, you're on about a fault code that's usually xxx-xxx. I'm aware of the fault codes and how to look them up on the Xerox website.

 

However, I'm referring to a Service Code. On the Machine Status screen on the machine control panel, it showed "Service Code: 32".

 

Guess it's still a mystery!

0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: Service Codes on ColorQube 9203

have you tried updating to the latest spar ? the latest spar = 24300, you have to call support for this firmware. Its not listed on the xerox site support

 

i always install this firmware , lots of fixes are present in that spar

0 Kudos
Hockr00t
Member
Member

Re: Service Codes on ColorQube 9203

The current software version is: 060.080.009.30824

 

I've heard of "SPAR" before. What does it stand for?

0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: Service Codes on ColorQube 9203

its a new firmware containing bugfixes , but not avaible yet for public... only if you place a call... ( i think)

 

i found service code 32 , its related to a PEST fault.

Under the fault history there must be a code 99-xxx  , related to that error...Maybe you can find that 99-xxx  code

 

 

0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: Service Codes on ColorQube 9203

this is the latest : 061.0x0.220.24300

mid november there will be : 061.0x0.220.30800 , released, dont know it thats a general yet...
0 Kudos
Hockr00t
Member
Member

Re: Service Codes on ColorQube 9203

 


@Fabio wrote:

its a new firmware containing bugfixes , but not avaible yet for public... only if you place a call... ( i think)

 

i found service code 32 , its related to a PEST fault.

Under the fault history there must be a code 99-xxx  , related to that error...Maybe you can find that 99-xxx  code

 

 


 

Excellent, where did you find the information? Is it accessible to public or Xerox Partner Portal?

What's a PEST fault?

 

I recorded these codes from the fault history: 303.331.00, 303.321.00 and 322.721.00

Does that help?

0 Kudos