100% CPU usage is far from normal, but it is much more likely that it is a false reading, unless of course everything on the copier runs terribly slow in comparison to all the others, and of course it would be making a lot of noise all the time as the fans would constantly be runnning full out.
Since it is a specialized software in no way supported by Xerox, you would get better results on their forum than on Xerox's.
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Joe Arseneau
