Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

Sheets are stucked at the printer outlet

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64


We have problems with this material: approx. 1 in 10 pages stops halfway out and goes into error announcing a problem with the rear panel of the printer. We remove the sheet, we open and then close the hatch behind but it does not detect that the problem is resolved, the error persists. The printer must be turned off and then on to accept new jobs. It is really very painful because we are doing this manipulation all the time!

Thanks for your help

0 Kudos
1 Reply
Valued Advisor
Valued Advisor

Re: Sheets are stucked at the printer outlet

Hi Steph67, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!