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Steph67
New Member
New Member
‎08-06-2021 06:55 AM

Sheets are stucked at the printer outlet

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

Hi,

We have problems with this material: approx. 1 in 10 pages stops halfway out and goes into error announcing a problem with the rear panel of the printer. We remove the sheet, we open and then close the hatch behind but it does not detect that the problem is resolved, the error persists. The printer must be turned off and then on to accept new jobs. It is really very painful because we are doing this manipulation all the time!

Thanks for your help

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CherylO-Xerox
Community Manager
Community Manager
‎08-09-2021 07:46 PM

Re: Sheets are stucked at the printer outlet

Hi Steph67, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CherylO-Xerox
Community Manager

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