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Community Manager
Community Manager

Re: Software update: Connection failed

Hello peter9,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

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Software update: Connection failed

Product Name: Xerox C230 Color Printer
Operating System: Linux
I've connected the Xerox C230DNI printer to my mobile hotspot. Then I've opened printer's webapp using the IP address displayed on the printer.
On the web, I've selected: Settings > Device > Software Update > Check
An error popped up: Connection Failed - Check Proxy Server settings, if needed, and try again later.
Messages displayed on the webpage say: Remote Services - Communication Failed.
I'm using ubuntu 22.04 LTS. I don't use proxy. The internet connection works. The webapp communicates with the printer via wifi. The computer is connected with the printer with USB.
Network Setup Page is below.

Thank you for any hint,


Network Setup Page:

Network Overview
Active Adapter: Wireless (Auto)
Card Status: Connected
IP Address:
802.1x: Disabled
Current Date and Time: 2023-08-28 15:34:05
End-of-Job Timeout: 90
Firmware Version: CSLBL.076.054

Card Status: Not Connected
Speed, Duplex: Unknown (Auto)
Active: Off
Enable DHCP: On
LAA: 000000000000
UAA (MAC): 9C934EE836E0

Ethernet IPv6
Active: On
DHCPv6: Off
Stateless Address Autoconfiguration: On

Active: On
Enable BOOTP: Off
Enable AutoIP: On
Fully Qualified Domain Name: ET9C934EE836E0.
WINS Status: Unregistered
WINS Server:
DNS Address:
DNS Address:
DNS Address:
DNS Address:
Enable DDNS: Off
Enable mDNS: On
Bonjour Name: Xerox(R) C230 Color Printer

Card Status: Connected
Bitrate: 72 Mbps
BSS Type: Infrastructure
Network Compatibility: 802.11b/g/n (2.4GHz)
SSID: AndroidAP9493
Wireless Security Mode: WPA2-PSK
Signal Strength: -63 dBm
Current Access Point: ba:20:cd:52:10:dc
Region: 0
Current Channel: 6
Quality: Good
Active: On
Enable DHCP: On
Address Source: DHCP
IP Address:
DHCP Lease Time (Seconds): 3599
Remaining Lease (Seconds): 3275
DHCP Server:
LAA: 000000000000
UAA (MAC): 307BC9404C0A

Wireless IPv6
Active: On
DHCPv6: Off
Stateless Address Autoconfiguration: On
IPv6 Address: fe80::327b:c9ff:fe40:4c0a

Wi-Fi Direct
Enable Wi-Fi Direct: Yes
Wi-Fi Direct Name: Xerox (R) C230 Co-0a4c
MAC Address: 327BC9404C0A
IP Address:
Preferred Channel Number: 0
Wireless Security Mode: WPA2
Show Password On Setup Page: Yes
Wi-Fi Direct Password: ***
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