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nojttobba
New Member
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Startup Issue

Product Name: WorkCentre 6027
Operating System: Windows 10 x64

Initially I had a paper jam which I removed the paper and then after that whenever I start up the printer the screen is blank and there is a light on the exclamation point icon.  Thanks in advance

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5 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Startup Issue

Hello nojttobba,

That usually means there is an error on the device. Are you getting a fault code on the screen?

Thanks,
CathyO-Xerox
Community Manager

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nojttobba
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Re: Startup Issue

Hello Cathy,

Thanks for getting in touch with me.

I'm not seeing any fault code the screen is completely blank.

Thanks

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CathyO-Xerox
Community Manager
Community Manager

Re: Startup Issue

Hi nojttobba,

Have you tried powering off the device for 45 seconds and powering it back on? Is there a way you can try to plug the device into another outlet? Also make sure it is plugged directly into the wall and not a power strip.

Thanks,
CathyO-Xerox
Community Manager

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nojttobba
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Re: Startup Issue

Hello, I tried the power off for 45 seconds and that didn't help.

Also it's plugged directly into the outlet and unfortunately that didn't help either.

 

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CathyO-Xerox
Community Manager
Community Manager

Re: Startup Issue

Hello nojttobba,

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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