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Community Manager
Community Manager

Re: Stuck on loading screen

Hello Vindael,

The only thing I can find is to check the power outlet for power. If that doesn't help, please call Support for more assistance: 1-800-821-2797

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Stuck on loading screen

Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

Our WorkCentre 3335 can't even get to the home screen anymore.  We have tried resetting, unplugging, and more recently a factory reset but nothing changes.

It gets to the loading screen which says "Workcentre 3335" with the green loading bar underneath, but never moves beyond that.  We can still use the USB print feature but nothing else seems to work.

Any ideas out there?

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