Here we have problems with our machine and these problems were narrowed by the Xerox service tech to: bad supply line voltage.
We have 120VAC and we tried two different source without any success.
The tag behind the printer says: "Ratings: 110V-240V~, 50/60 Hz, 10-5A"
We are in Canada so we can have 240V (which is more or less 230V).
Xerox tech says the power supply is auto switching but this only works in Europe. He says we can't supply the 230V we find here.
I would like to have answers about this.
Thanks a lot.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 8560 MFP..
Alternatively, you can visit our Contact Us page for other support options.
Spent a lot of time in your knowledgebase. Nothing there about this.
"Contact Us".....I doubt they can answer this.
Well, if they can, let them read this post and answer it.
Isn't this forum, on the support.xerox.com website, read by tech people from Xerox ?
This issue is not solved. I have not tried it.
Is there anyone in here who knows how this power supply works, if it can handle North America's 240V (single phase) and if it will switch automatically to a 240V supply ?
Thanks a lot in advance.
I found the service manual in PDF for this printer that shows the following electrical specifications:
115 Volt 230 Volt
Primary line voltages 90 - 140 VAC 180 - 264 VAC
Primary line voltage 47 - 63 Hz 47 - 63 Hz
Power consumption 1250 W (peak) 1250 W (peak)
1000 typical 1000 typical
180 W (idle) 180 W (idle)
230 W (average 230 W (average
during printing) during printing)
Inside the manual is also:
XOG Worldwide Product Training and Information
26600 SW Parkway
Wilsonville, OR 97070
So I figured it should be ok to try it, since manual seems to come from the US.
As of this morning, I connected it to 240V. Unit is working fine.