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ELK_Print
New Member
New Member

The Fuser unit cannot reach a normal operating temperature

Product Name: WorkCentre 3025
Operating System: macOS 11 - Big Sur

I recently moved and my printer was working, when I unpacked it and tried turning it on I received the following error. I opened and closed the printer, I removed and reinstalled the fuser, I turned it off, rebooted, disconnected reconnected, and finally bought a new toner cartridge and replaced it and I still get the error. What can I do to fix this?

Description:10-200 The Fuser unit cannot reach a normal operating temperature. User intervention is required to Power Off/Power On the machine, replace the Fuser if problem persists. Printing has stopped, all other machine services (if installed) are unaffected.
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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: The Fuser unit cannot reach a normal operating temperature

Hi ELK_Print, 

Thank you for using the Support Forum. Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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